Everybody speaks about quality, but defining it is more difficult. At Braverman-Terry-Oei Eye Associates, we define it by listening to you.
- We listen to you in clinic and on our patient satisfaction surveys.
- We use the latest technology to identify what you really need the most.
- Then we measure it, track it, and identify ways to improve all aspects of your visit.
- Next, we implement solutions and measure how well we did.
That is our methodology, plain and simple.
Our Eye Surgeons and staff understand that this is the only way to provide better healthcare.
We also utilize statistical analysis, advanced clinical operations management, and data management tools to assemble a comprehensive quality management system.